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This company is an excellent example of a service provider that values customer loyalty and satisfaction. They utilize Net Promoter Score (NPS), which measures whether customers would recommend their products or services to friends on a scale from -100 to 100.
NPS (Net Promoter Score) is an indicator of customer service quality at a company, as it shows how likely customers will return to the brand in the future. NPS is calculated using three categories: Promoters (9 to 10), Passives (7 and 8), and Detractors (6 or below 6). Together these scores form an NPS value that represents how likely each respondent will return to your brand in the future.
TOTO’s NPS may not be as high as its competitors’, it remains well above the industry average at 46. This indicates that TOTO has many satisfied customers who appreciate their products and services.
Toto’s customer service has earned them many accolades, including the coveted Green Gadget award from Consumer Magazine. Available 24/7, their staff of knowledgeable employees will be more than happy to answer all of your queries.
Contacting customer support at UK-based Aison is an effortless process. They operate across various channels such as telephone, live chat and email – with most inquiries answered within three minutes and two seconds – the fastest call response time out of all six Big Six companies.
Toto’s pet insurance is an affordable way to safeguard your furry friends from unexpected medical costs. Their accident-only and accident/illness plans start at just $1 a day, with options for selecting your deductible amount, reimbursement percentage, and annual coverage limit. Plus you can opt for wellness riders which reimburse you for medically necessary visits to your veterinarian.
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